Terms & Conditions

ImagineRetailer.com is a design, build, manage, and hosting full-service Web Services company. Our products allow independent retailers to have professionally designed and written websites with full ecommerce capabilities. We also provide these businesses with email, SEO, PPC marketing services on a monthly opt-in basis.

In order to properly serve the needs of our clients we employ independent contractors who work exclusively for our company, as well as several fulltime employees to handle and manage the one-on-one customer service with each customer.

Customer Service Contact Information; Our service personel can be reached:
Mail: 1639 Rosewood Drive NE, Lancaster Ohio 43130.
eMail: info@imagineretailer.com
Phone: 800-549-9206
Fax: 800-517-2619
Our hours are 8 to 8 Monday - Friday EST.

Return Policy
If you are unhappy with ImagineRetailer.com for any reason with at least 90 days written notice you can opt out of our agreement and there will be no further billing for services.

The service is billed in advance on a monthly basis and is non-refundable. There will be no refunds or credits for partial months of service, upgrade/downgrade refunds, or refunds for months unused with an open account. In order to treat everyone equally, no exceptions will be made.

Refund Policy
If you are unhappy with ImagineRetailer.com for any reason with at least 90 days written notice you can opt out of our agreement and there will be no further billing for services.

The Service is billed in advance on a monthly basis and is non-refundable. There will be no refunds or credits for partial months of service, upgrade/downgrade refunds, or refunds for months unused with an open account. In order to treat everyone equally, no exceptions will be made.

Cancellation Policy
If you are unhappy with ImagineRetailer.com for any reason with at least 90 days written notice you can opt out of our agreement and there will be no further billing for services.

The Service is billed in advance on a monthly basis and is non-refundable. There will be no refunds or credits for partial months of service, upgrade/downgrade refunds, or refunds for months unused with an open account. In order to treat everyone equally, no exceptions will be made.

Delivery of Service
Imagine Retailer, in its sole discretion, has the right to suspend or terminate your account and refuse any and all current or future use of the platform, or any other Imagine Retailer service, for any reason at any time. Such termination of the service will result in the deactivation or deletion of your Account or your access to your Account, and the forfeiture and relinquishment of all content in your Account. Imagine Retailer reserves the right to refuse service to anyone for any reason at any time.

Delivery / Shipping Policy
Because our products are completely online, once our work is completed and sign-off via the proofing process, the information is live on the internet. We quote a lead time of 30-45 days for setting up a new website. Changes to each customer website will be made weekly on using our pre-set schedule for each retailer.

Privacy Statements
ImagineRetailer.com collects personally identifiable information, such as your e-mail address, name, home and/or work address and/or telephone number. ImagineRetailer.com also collects anonymous demographic information, which is not unique to you, such as your ZIP code, age, gender, preferences, interests and favorites.

There is also information about your computer hardware and software that is automatically collected by ImagineRetailer.com. This information can include: your IP address, browser type, domain names, access times and referring website addresses. This information is used by ImagineRetailer.com for the operation of the service, to maintain quality of the service, and to provide general statistics regarding use of the ImagineRetailer.com website.

In the event that you contact us for customer support through the website, we may also request that you provide additional User Information relevant to the support requested by you. Users are under no obligation to provide such information. However, we cannot guarantee that we can provide customer support in the event that relevant information related to the use of our products or services is withheld. We may retain communications relating to customer support, and/or information drawn from such communications, for statistical and/or reference purposes.

Please keep in mind that if you directly disclose personally identifiable information or personally sensitive data through ImagineRetailer.com public message boards or forums, this information may be collected and used by others. Note: ImagineRetailer.com does not read your private online communications with others.

ImagineRetailer.Com encourages you to review the privacy statements of websites you choose to link to from ImagineRetailer.com so that you can understand how those websites collect, use and share your information. ImagineRetailer.com is not responsible for the privacy statements or other content on websites outside of the ImagineRetailer.com and ImagineRetailer.com family of websites or the use of your information by such outside websites.

Use of your Personal Information
ImagineRetailer.com collects and uses your personal information to operate the ImagineRetailer.com website and deliver the services you have requested. ImagineRetailer.com may also use your personally identifiable information to inform you of other products or services available from ImagineRetailer.com and its affiliates. ImagineRetailer.com may also contact you via surveys to conduct research about your opinion of current services or of potential new services.

ImagineRetailer.com does not sell, rent or lease its customer lists to third parties. ImagineRetailer.com may, from time to time, contact you on behalf of external business partners about a particular offering that may be of interest to you. In those cases, your unique personally identifiable information (e-mail, name, address, telephone number) is not transferred to the third party. In addition, ImagineRetailer.com may share data with trusted partners to help us perform statistical analysis, send you email or postal mail, provide customer support, or arrange for deliveries. Such third parties are prohibited from using your personal information except to provide these services to ImagineRetailer.Com, and they are required to maintain the confidentiality of your information.

ImagineRetailer.com does not use or disclose sensitive personal information, such as race, religion, or political affiliations, without your explicit consent.

ImagineRetailer.com keeps track of the websites and pages you visit within ImagineRetailer.com, in order to determine what ImagineRetailer.com services are the most popular. This data is used to deliver customized content and advertising within ImagineRetailer.com to customers whose behavior indicates that they are interested in a particular subject area.

ImagineRetailer.com websites will disclose your personal information, without notice, only if required to do so by law or in the good faith belief that such action is necessary to: (a) conform to the edicts of the law or comply with legal process served on ImagineRetailer.com or the site; (b) protect and defend the rights or property of ImagineRetailer.com (including enforcing this agreement); and, (c) act under exigent circumstances to protect the personal safety of users of ImagineRetailer.com, or the public.

Use of Cookies
The ImagineRetailer.com website use “cookies” to help you personalize your online experience. A cookie is a text file that is placed on your hard disk by a Web page server. Cookies are not used to run programs or deliver viruses to your computer. Cookies are uniquely assigned to you, and can only be read by a web server in the domain that issued the cookie to you.

One of the primary purposes of cookies is to provide a convenience feature to save you time. The purpose of a cookie is to tell the Web server that you have returned to a specific page. For example, if you personalize ImagineRetailer.com pages, or register with ImagineRetailer.com site or services, a cookie helps ImagineRetailer.Com to recall your specific information on subsequent visits. This simplifies the process of recording your personal information, such as billing addresses, shipping addresses, and so on. When you return to the same ImagineRetailer.Com website, the information you previously provided can be retrieved, so you can easily use the ImagineRetailer.Com features that you customized.

You have the ability to accept or decline cookies. Most Web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. If you choose to decline cookies, you may not be able to fully experience the interactive features of the ImagineRetailer.com services or websites you visit.

If you provide ImagineRetailer.com with user information, you have the following rights with respect to that information:

  • To review the user information that you have supplied to us
  • To request that we correct any errors, outdated information, or omissions in user information that you have supplied to us
  • To request that your user information not be used to contact you
  • To request that your user information be removed from any solicitation list that we use
  • To request that your user information be deleted from our records and
  • To opt out of being solicited by this website or third parties

If you request that your user information be deleted from our records, there may be a brief delay in our processing that request, while verify that the request is valid and originates from you as opposed to an unauthorized third party. If you request that your information be deleted, we reserve the right to terminate and/or limit your access to the ImagineRetailer.com website.

To exercise any of these rights, please contact us at info@ImagineRetailer.com.

Security of your Personal Information
No method of safeguarding information is 100% secure. ImagineRetailer.com uses a variety of security technologies and procedures to help protect your personal information from unauthorized access, use or disclosure. ImagineRetailer.com secures the personally identifiable information you provide on computer servers in a controlled, secure environment, protected from unauthorized access, use or disclosure. When personal information (such as a credit card number) is transmitted to other websites, it is protected through the use of encryption, such as the Secure Socket Layer (SSL) protocol.

Changes to this Statement
ImagineRetailer.com will occasionally update this Statement of Privacy to reflect company and customer feedback. ImagineRetailer.com encourages you to periodically review this Statement to be informed of how ImagineRetailer.com is protecting your information. When such a change is made, we will update the “Last Updated” date above.

Enforcement of this Privacy Statement
If you have questions regarding this statement, you should first contact us at info@ImagineRetailer.com. If you do not receive acknowledgement of your inquiry or we have not addressed your inquiry to your satisfaction, you should then contact us at abuse@ImagineRetailer.com.

Contact Information
ImagineRetailer.com welcomes your comments regarding this Statement of Privacy. If you believe that ImagineRetailer.com has not adhered to this Statement, please contact ImagineRetailer.Com at info@ImagineRetailer.com. We will use commercially reasonable efforts to promptly determine and remedy the problem.