Legal

Terms & Conditions

ImagineRetailer.com is operated by Imagine Advertising & Publishing, Inc. ("Imagine," "we," "us"). We are a full-service company that designs, builds, manages, and hosts websites for independent retailers, including ecommerce websites. We also offer email, SEO, and PPC marketing services on a monthly, opt-in basis.

Our team includes independent contractors who work exclusively for Imagine and full-time employees who provide one-on-one customer service.

Customer Service

Data Feed Removal

Imagine retains ownership of all product data feeds, graphics, and programming provided through our services. Imagine reserves the right to suspend, modify, or remove any data feed, in whole or in part, from any client website at any time, for any reason, with or without notice.

Removing a data feed does not affect the client's own store data, including orders, customer records, and products the client created independently. Removing a data feed does not by itself end the client's billing obligations, except as stated in our Cancellation Policy.

Store Access

To provide our services, the client must grant Imagine a Shopify collaborator account with all available collaborator permissions. The client must keep that access in place for as long as services are active.

The only exception is banking and financial merchant information, including Shopify Payments, payout and bank account details, and billing settings. Imagine will not request access to this information.

Imagine will use store access only to perform services the client has authorized. Imagine will handle store data only as needed to provide those services.

If the client removes or restricts Imagine's access, Imagine may suspend services or remove its data feeds and proprietary content until access is restored. Billing continues during any such suspension.

Cancellation Policy

If you are unhappy with our services for any reason, you may cancel by giving us at least 30 days' written notice (i.e., since billing occurs on a monthly preset date, a minimum of one more charge will be assessed).

Imagine retains ownership of all graphics, product feeds, and programming. Billing remains active until the Imagine theme, graphics, product feeds, and proprietary data have been fully removed from your website. Once removal is complete and the 30-day notice period has ended, billing stops.

If Imagine product feeds or graphics remain on your website after you move to another provider, billing will continue.

All services are billed monthly in advance and are non-refundable. We do not issue refunds or credits for partial months, upgrade or downgrade changes, or unused months on an open account. There are no exceptions to this policy.

Buildout Policy

New website setups have a lead time of 7 to 14 days. Once you sign off on the work through our proofing process, your website goes live on the internet.

Imagine may, at its sole discretion, suspend or terminate your account and refuse any current or future use of our platform or any other Imagine service, for any reason, at any time. Termination may result in deactivation or deletion of your account or your access to it, and forfeiture of all content in your account. Imagine reserves the right to refuse service to anyone for any reason at any time.

If your website is deactivated for non-payment, your account must be brought current before it can be reactivated. Rebuilding a deactivated website requires an initial setup fee of $500.

Privacy Statement

Imagine respects your privacy. This statement explains what information we collect through ImagineRetailer.com and how we use it.

Information We Collect

  • Personal information: your email address, name, home or work address, and telephone number.
  • Anonymous demographic information: such as ZIP code, age, gender, preferences, interests, and favorites. This information is not unique to you.
  • Technical information: collected automatically, including your IP address, browser type, domain names, access times, and referring website addresses. We use it to operate and maintain our services and to produce general statistics about how our website is used.

When you contact customer support, we may ask for additional information. Providing it is optional, but we may not be able to resolve your request without it. We may keep support communications for statistical or reference purposes.

Information you post in public forums on our website may be collected and used by others. We do not read private communications between users.

We encourage you to review the privacy statements of any websites you reach through links on our website. Imagine is not responsible for the content or privacy practices of other websites.

Use of Your Personal Information

We use your personal information to operate our website and deliver the services you request. We may also use it to tell you about other products or services from Imagine and its affiliates, or to contact you through surveys for research.

Imagine does not sell, rent, or lease its customer lists to third parties. We may contact you on behalf of outside business partners about an offer that may interest you, but we do not share your personal information with them.

We may share data with trusted partners who help us perform statistical analysis, send email or postal mail, provide customer support, or arrange deliveries. These partners may use your information only to provide those services to Imagine and must keep it confidential.

We do not use or disclose sensitive personal information, such as race, religion, or political affiliation, without your explicit consent.

We track the pages you visit on our website to learn which services are most popular. We use this data to deliver customized content and advertising.

We may disclose your personal information without notice if required by law, or if we believe in good faith that disclosure is necessary to:

  1. comply with the law or with legal process served on Imagine or our website;
  2. protect and defend the rights or property of Imagine, including enforcing these terms; or
  3. protect the personal safety of our users or the public in urgent circumstances.

Use of Cookies

Our website uses cookies to personalize your online experience. A cookie is a text file placed on your hard drive by a web server. Cookies cannot run programs or deliver viruses to your computer. They are uniquely assigned to you and can be read only by a web server in the domain that issued them.

Cookies save you time. For example, they let us recall details such as your billing and shipping addresses when you return to our website.

You can accept or decline cookies. Most browsers accept cookies automatically, but you can change your browser settings to decline them. If you decline cookies, some interactive features of our website may not work.

Your Privacy Rights

You have the right to:

  • review the personal information you have supplied to us;
  • ask us to correct errors, outdated information, or omissions;
  • ask that we not use your information to contact you;
  • be removed from any solicitation list;
  • ask us to delete your information; and
  • opt out of solicitation by this website or third parties.

To exercise these rights, email us at [support email]. We may delay a deletion request while we confirm it is valid and comes from you. After your information is deleted, we may end or limit your access to our website.

Security of Your Personal Information

Imagine uses a variety of security technologies and procedures to protect your personal information from unauthorized access, use, or disclosure. We store personal information on computer servers in a controlled, secure environment. When we transmit sensitive information, such as a credit card number, to other websites, we protect it with encryption such as SSL.

No method of transmitting or storing data is 100% secure, and we cannot guarantee absolute security.

Legal & Compliance Responsibility Disclaimer

The Americans with Disabilities Act (ADA), passed in 1990, does not set clear standards for website compliance. Imagine assumes no liability for ADA compliance of any client website. Clients with concerns may hire a third-party compliance firm.

Each client is solely responsible for complying with all applicable local, state, and federal laws, regulations, and industry requirements. This includes any government-mandated fees, licenses, permits, or disclosures.

Imagine will help implement necessary website updates when a client requests them. However, Imagine is not responsible for monitoring or ensuring a client's compliance. Imagine assumes no liability for fines, penalties, legal actions, or regulatory issues that result from a client's non-compliance.

We encourage clients to consult their own legal and compliance professionals.

Changes to This Statement

Imagine may update these terms and this privacy statement from time to time to reflect company and customer feedback. When we do, we will revise the Last Updated date at the top of this page. We encourage you to review this page periodically.

Enforcement of This Privacy Statement

If you have questions about this statement, please email us first at [email protected]. If you do not receive an acknowledgment or your inquiry is not resolved, contact us at [email protected].

Contact Information

We welcome your comments about these terms and this privacy statement. If you believe Imagine has not followed them, please email us at [support email]. We will use commercially reasonable efforts to promptly identify and fix the problem.

Location

Imagine Advertising & Publishing, Inc.
Mail: 5000 Peachtree Industrial Blvd Ste 150. Berkeley Lake GA 30071.
eMail: [email protected]
Phone: 770-734-0966
Our hours are 8:30 to 5:30 Monday - Friday EST.